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    Black Lives Matter

    A note to our customers: Speaking out is not enough and words alone don’t catalyze change. We are taking the time to engage in conversation with our community and our employees to understand how we can take meaningful action. Amazon and its family of companies including Shopbop are donating $10 million to organizations working to bring about social justice and improve Black lives. Recipients—selected with the help of Amazon's Black Employee Network (BEN)—include groups focused on combating systemic racism through the legal system as well as those dedicated to expanding educational and economic opportunity for Black communities.

    At Shopbop, our next step includes increasing representation of the Black community across our organization, in the brands we carry, the partners we work with, and the content we produce. We will continue to listen and learn to ensure we are holding ourselves accountable. We can—and must—do better.

    AN UPDATE FOR OUR CUSTOMERS: The health and safety of our employees and customers remain our top priority. Though we know things don’t feel normal right now, we are as committed as ever to providing you a best-in-class shopping experience. To ensure this, we will continually be making adjustments during these evolving times. Learn More>Learn More
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    1-877-SHOPBOP (746-7267)
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    • My Account

      Log in to Shopbop|East Dane by selecting Sign In / Register located in the upper right hand corner. Please select 'Hi ____.' Select Account from the menu. Under ACCOUNT INFORMATION select Change Password.

      Not to worry! Click on Sign In /Register in the upper right hand corner. Select ‘forgot your password’ to be directed to the password assistance page.

      Log in to Shopbop|East Dane by selecting Sign In / Register located in the upper right hand corner. Please select ‘Hi ____.’ Select Account from the menu. Under ACCOUNT INFORMATION select Change Email. You will be prompted to enter and verify a new email address.

      Note: After changing your email address, you’ll need to use that new email address to log into your account.

      If you’re an Amazon.com customer, you can log into Shopbop | East Dane using your Amazon credentials. We recommend this if you are an Amazon Prime customer, or if you simply wish to quickly access your Shopbop | East Dane account with your Amazon login.

      If you use the same email address for both Shopbop | East Dane and Amazon, you’ll be able to see your Shopbop | East Dane account information and order history. If your Amazon email address differs from your Shopbop | East Dane email address, you will not see this information.

      Note: This feature does not apply to Amazon.co.jp or to Amazon.cn.

      Log in to Shopbop|East Dane by selecting Sign In / Register located in the upper right hand corner. Please select ‘Hi ____.’ Select Account from the menu. Underneath PAYMENT click on Credit Cards.

      Log in to Shopbop|East Dane by selecting Sign In / Register located in the upper right hand corner. Please select ‘Hi ____.’ Select Account from the menu. Under SHIPPING, click Address Book

      Log in to Shopbop|East Dane by selecting Sign In / Register located in the upper right hand corner. Please select ‘Hi ____.’ Select Account from the menu. Under SHIPPING click on Shipping Preference to update your shipping preference.

      Note: You always have the option to change your shipping method when placing an order.

      Log in to Shopbop|East Dane by selecting Sign In / Register located in the upper right hand corner. Please select ‘Hi ____.’ Select Account from the menu. Underneath PAYMENT select My Gift Certificates to see all of the gift certificates associated with your account.

      Log in to Shopbop by selecting Sign In / Register located in the upper right hand corner. Please select ‘Hi __.’ Select Account from the menu. Under ACCOUNT INFORMATION click on My Logged-In Devices to remotely log out Shopbop-authenticated device(s).
      If you wish to request access or delete your personal information please email us at privacy@shopbop.com.
    • Ordering and Payment
      Order Processing And Cancellation

      Orders are processed pending availability and credit verification. Orders placed on Friday after 7:00pm US CT (Central Time) will begin processing on the following Monday. Shopbop | East Dane will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification. Delivery time does not include Sundays or holidays.

      Refunds are issued for missed guaranteed shipments and will be processed by Shopbop | East Dane within 7 business days. Please allow your financial institution an additional 7 to 10 business days to post to your account.

      Please note: Once an order has been placed, it cannot be modified or canceled.

      Although we make every effort to keep sufficient stock of items listed on Shopbop | East Dane, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via email. Any changes will be reflected in your order total as well as in your shipping confirmation.

      Because of the contracts and relationships we have with our vendors, the merchandise sold on our site is intended for personal use only, not for resale. We reserve the right to cancel orders that appear to be for resale purposes.

      Shopbop | East Dane accepts Visa, Master Card, American Express, Discover, JCB, Diners Club, UnionPay and Alipay.

      payment methods
      Price Adjustments

      If previously purchased merchandise is marked down within seven (7) days of the original order date, Shopbop will adjust the price of an item, once.

      •   To receive a price adjustment, call Shopbop at 1-877-746-7267 or email service@Shopbop.com.

      •   Please include your original order number with your request.

      •   Eligible refunds will be applied to your original form of payment.

      Price Matching

      At the time of purchase, Shopbop will match other online retailers’ advertised prices. Please call Shopbop at 1-877-746-7267 to verify an eligible match. Our policy requires:

      •   Price match must be on merchandise of identical style and color.

      •   The merchandise must be first quality.

      •   The other retailer's promotions must be visible on their site for verification.

      •   The other retailer's website must be an authorized distributor of the brand.

      •   The other retailer's prices must be published in U.S. dollars

      •   Shopbop does not consider websites which operate as an auction, discounter or liquidator as competitors and therefore will not match prices of these retailers.

      •   During Shopbop promotions, items can be discounted through either a price match or a Shopbop promotion, but not a combination of both.



      REPORT A SECURITY ISSUE
      If you're a security researcher and you believe you have found a security issue within any of Shopbop's services, e-mail the details of your findings to security@shopbop.com. We work with Amazon to evaluate security incidents. Use PGP to protect your message by using Amazon's Public PGP Key

    • Shipping
      SHIPPING COSTS AND METHODS

      FREE 1-3 DAY
      SHIPPING

      Guaranteed Arrival

      3 business days or less

      Cost

      Free

      Method

      Ground

      2-DAY
      SHIPPING

      Guaranteed Arrival

      2 business days

      Cost

      $10

      Method

      Two Day

      NEXT BUSINESS
      DAY

      Guaranteed Arrival

      Next business day

      Cost

      $25

      Method

      Next Day

      SATURDAY
      DELIVERY

      Guaranteed Arrival

      Saturday

      Cost

      $30

      Method

      Next Day Saturday

      * Some commercial addresses may not accept shipments on Saturdays. To ensure Saturday delivery, please review your shipping address.

      prime image

      Shopbop & East Dane customers who are members of the Amazon Prime membership program can enjoy their Prime shipping benefits on Shopbop & East Dane. Prime shipping benefits include free two-day shipping and next day shipping discounts.

      Saturday and Sunday deliveries are not offered on Shopbop or East Dane at this time.

      For more information on Prime, visit www.amazon.com/prime.

      SHIPPING (USA only)

      FREE 2-DAY
      AMAZON PRIME

      Guaranteed Arrival

      2 business days

      Cost

      Free

      Method

      Two Day

      NEXT DAY
      AMAZON PRIME

      Guaranteed Arrival

      Next business day

      Cost

      $3.99/item

      Method

      Next Day

      NEXT DAY
      AMAZON PRIME
      (7+ITEMS)

      Guaranteed Arrival

      Next business day

      Cost

      $25

      Method

      Next Day

      * Addresses not eligible for Prime Shipping: U.S. territories, possessions, protectorates (other than Puerto Rico) and international destinations.

      Orders placed before 7:00pm US CT (Central Time) using guaranteed shipping methods will begin processing immediately and are guaranteed to arrive by the date indicated during the checkout process and in your order confirmation email.

      Shopbop | East Dane ships FREE to military addresses using USPS Priority Mail. Transit times vary and are not guaranteed by USPS.

      Shopbop | East Dane complies with specific shipping restrictions determined by international trading regulation, as well as those contractually set by our vendors.

      Items made of exotic skins and furs cannot be shipped outside of the United States, and jewelry items are restricted from shipping to certain countries. In addition to being restricted from shipping to non-USA addresses, items made of python cannot be shipped to California. Select brands have vendor-imposed regulations, restricting them from shipping outside the USA.

      If you add one of these items to your cart and your shipping destination is one of the restricted countries, you will be prompted to remove it before proceeding. If you wish to continue with the purchase, you will need to change the destination address.

      Orders are processed pending availability and credit verification. Orders placed on Friday after 7:00pm US CT (Central Time) will begin processing on the following Monday. Shopbop | East Dane will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification. Delivery time does not include Sundays or holidays.

      Please note: Once an order has been placed, it cannot be modified or canceled.

    • Returns
      30-DAY RETURNS (FREE within 15 days)

      A prepaid shipping label is included in all orders shipped within the U.S.

      Due to return shipping delays, packages may take longer than expected to reach us. We apologize for the inconvenience.

      FREE RETURNS

      Return arrives at Shopbop within 15 days of date of receipt (allow 7 days’ transit time)

      $10 RETURNS

      Return arrives at Shopbop after 15 days from the date of receipt

      Please Note: Packages received at Shopbop | East Dane after 15 days will incur a $10 fee, which will be charged at the time of your return.

      Return Policy

      •   Merchandise must be returned within 30 days.

      •   Merchandise must not be worn, altered, or washed.

      •   Merchandise must have all tags attached and be returned in original packaging.

      •   Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.  

      •   Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.

      •   Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

      •   Final Sale items may not be returned.

      •   Shopbop monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.

      1. To make a return using Shopbop | East Dane’s prepaid return label, complete the return form included in your order and repackage your merchandise securely. Cover or remove any original mailing address labels or carrier barcodes on the package. (NOTE: When returning footwear, do not use the shoe box as your shipping box.)

      2. Affix the prepaid Shopbop | East Dane shipping label (included in your order) to the package. Be sure to keep the top portion of the label for your records and tracking.

      3. Drop your package off at a U.S. Postal Service mailbox or post office. You can also visit www.usps.com/pickup to arrange for a free pick-up.

      4. You will receive an email once your return has been processed. Please allow 5 days from the time we receive your return for it to be processed. You can track your USA return at shopbop.com/trackmyreturn using the 8-digit number located at the bottom of the Free Return Shipping instructions included in your order.

      At the moment, free returns are available to U.S. customers only. If your order arrived without a prepaid Shopbop | East Dane shipping label, please follow these steps:

      1. Complete the return form included in your order and repackage your merchandise securely. Cover or remove any original mailing address labels or carrier barcodes on the package. (NOTE: When returning footwear, do not use the shoe box as your shipping box.)

      2. Address your return to:
      Shopbop.com
      Attn: Returns
      1301 E Washington Avenue
      Madison, WI 53703

      3. Ship your package using a trackable, insured shipping method. Shopbop | East Dane cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.

      4. You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.

      U.S. customers can track returns at shopbop.com/trackmyreturn, using the 8-digit number at the bottom of the Free Return Shipping instructions included in each order.

      In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you'll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.

      5-9 DAY
      SHIPPING

      Return Cost

      FREE

      1-3 DAY
      SHIPPING

      Return Cost

      $30

      7-20 DAY
      POSTAL SHIPPING

      Return Cost

      $30

      Return Policy

      •   Merchandise must be returned within 30 days.

      •   Merchandise must not be worn, altered, or washed.

      •   Merchandise must have all tags attached and be returned in original packaging.

      •   Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.  

      •   Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.

      •   Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

      •   Final Sale items may not be returned.

      •   Shopbop monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.

      Beginning August 21, 2020, Shopbop will no longer refund duties and taxes on returns using our 5-9 Day ship method. However, we will continue to provide FREE Return labels. Please visit this page for information on how to apply for duty and tax refunds on your own behalf.

      To qualify for this option, your return must be sent using the enclosed pre-paid shipping label.

      Packages sent without using the provided label with this order are not eligible for free return shipping. Merchandise must be returned within 30 days. Please allow 15 days customs/brokerage inspection and transit time for returns.

      STEP 1

      Please complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address labels or carrier barcodes from package. NOTE: When returning footwear, do not use your shoebox as your shipping box.

      STEP 2

      Affix enclosed label to your package and send through Canadian Postal Service.

      EASY RETURNS

      Pick-up at your door. Help you fill out return forms. Fixed Rate.

      DHL Pricing by Country/Region

      DHL Return Fee

      1. Go to My Account, select Order History and click the Return Items button. Select the items you want to return.

      2. Print all the required documents and prepare the box for shipping.

      3. Drop off your package at DHL or schedule a pickup.

      1. Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package. NOTE: When returning footwear, do not use your shoe box as your shipping box.

      2. Place the return form from your original invoice on the outside of your package, along with your customs document, to expedite delivery.

      Please send your return to:

      Shopbop.com
      Attn: Returns
      1301 E Washington Avenue
      Madison, WI 53703

      3. Ship your package using a trackable, insured shipping method. Shopbop cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.

      4. You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.

      If your package arrives at Shopbop within the 30-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email when this transaction has taken place. NOTE: Your bank may need extra time to process a refund after receiving the information from Shopbop | East Dane.

      In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you"ll get the right size or color fastest if you simply place a second order. Once we receive your return, we'll credit your account.

      ALL SHIPPING
      METHODS

      Return Cost

      Return Policy

      •   Merchandise must be returned within 30 days.

      •   Merchandise must not be worn, altered, or washed.

      •   Merchandise must have all tags attached and be returned in original packaging.

      •   Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.  

      •   Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.

      •   Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

      •   Final Sale items may not be returned.

      •   Shopbop monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.

      EASY RETURNS

      Pick-up at your door. Help you fill out return forms. Fixed Rate.

      STEP 1

      Go to My Account, select Order History and click the Return Items button. Select the items you want to return.

      STEP 2

      Print all the required documents and prepare the box for shipping.

      STEP 3

      Drop off your package at DHL or schedule a pickup.

      1. Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package. NOTE: When returning footwear, do not use your shoe box as your shipping box.

      2. Place the return form from your original invoice on the outside of your package, along with your customs document, to expedite delivery.

      3. Please send your return to:

      Shopbop.com
      Attn: Returns
      1301 E Washington Avenue
      Madison, WI 53703

      4. Ship your package using a trackable, insured shipping method. Shopbop cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.

      5. You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.

      If your package arrives at Shopbop within the 30-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email when this transaction has taken place. NOTE: Your bank may need extra time to process a refund after receiving the information from Shopbop | East Dane.

      In order to serve you most efficiently, we do not offer merchandise exchanges. Instead, you"ll get the right size or color fastest if you simply place a second order. Once we receive your return, we"ll credit your account.

    • Gift Services

      If you have chosen to purchase gift-boxing for your order, we will wrap your items in tissue paper and place them in a structured, white box featuring Shopbop | East Dane's signature logo. If you choose to include a gift message, your message will be printed on a card and included with the box. The recipient will receive a blank invoice with the return form. Footwear cannot be gift-boxed.

      Gift certificates are available for purchase in predetermined dollar amounts and are shipped free using USPS Priority Mail.

      Shop Gift Certificates now

      Gift Certificate Terms and Conditions

      Enter your gift certificate number in the Gift Certificate field on the payment page during checkout.

      Any gift certificates associated with your account will be visible to you during checkout, and will be pre-selected as a payment option. You may use any, all, or none of your gift certificates when completing your order.

    • Service Alerts

      Weather, natural disasters and other uncontrollable events can interrupt delivery with little warning. As interruptions occur, we will update this page with the latest Service Alerts to keep you informed.

      UPDATED: 6/1/2020

      Nothing is more important than the health and safety of our employees and our customers. Though we know things don’t feel normal right now, we are as committed as ever to providing you a best-in-class shopping experience. To ensure this, we will continually be making adjustments during these evolving times.

      Health and Safety of our Employees

      The safety of our fulfillment associates is imperative. As part of Amazon’s network of fulfillment centers, and consistent with CDC guidelines, we have implemented numerous new safety and social distancing practices in our buildings. As we integrate these new practices and adjust to shifts in order demand, you may experience shipping delays. We will keep you informed of any delivery impacts, and update your delivery date accordingly.

      Returns Window

      We updated the parameters of our returns window to make things easier. Our returns window now begins when your order is received and ends when returns are handed off to your carrier. This prevents any carrier delays from impacting your returns. Further, we have implemented new safety practices in our returns center. As we accommodate these updates, you may experience delays in return processing time. Should you have any questions or need support with your return, please contact our Customer Service team.

      Regions that are currently experiencing shipping delays and restrictions:

      DELAYS
      Wuhan, Hubei province, China
      Impacted villages of Italy

      RESTRICTIONS
      Mauritius
      Seychelles
      Mayotte
      India
      Libya
      Somalia
      Venezuela

      Shopbop remains committed to the one thing we know how to do best: bringing you the latest in style, tailored for the here and now.

      Stay safe and well,
      Your friends at Shopbop

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